Frequently Asked Questions

No. We do not file CAPE declarations in ACE. Your broker (or you, if you're the Importer of Record) handles the ACE submission. We prepare everything else — data extraction, classification, CAPE CSV generation, error screening, and refund tracking.

Pricing is discussed case by case and agreed in writing before work begins. For qualified engagements, we may structure fees as contingency-based, project-based, or hybrid — depending on workflow, data quality, and broker requirements.

No. CBP sends ACH refunds directly to the bank account registered in your ACE Importer account. We never receive, hold, or transfer your refund. The money flows directly from the U.S. Treasury to your account.

From signed engagement to CAPE CSV delivery: typically 1–2 weeks. CBP processing after CAPE acceptance: 60–90 days per their published guidance. Phase 2 (liquidated) entries may take longer if a formal protest is required.

We sign a mutual NDA before reviewing any entry data. Your information is never shared without written authorization. For our demo tools, uploaded data is processed in memory and never stored.

We can identify which entries fall outside Phase 1 and flag open protest deadlines. For formal protest filing, we recommend engaging trade counsel — we can coordinate with your legal team to prepare the necessary data and documentation.

The current Supreme Court ruling applies specifically to IEEPA duties. Section 301 (China-specific) and Section 232 (national security) tariffs are not affected by this ruling. We only process IEEPA-eligible entries.

Yes. For entries that have already liquidated, the formal protest window is 180 days from the date of liquidation. Some windows are closing now. For unliquidated entries (Phase 1), CAPE is open but CBP will eventually close the Phase 1 window. The sooner you file, the sooner you get paid — plus interest accrues from the original payment date.

No. DutyRefund works through licensed customs brokers only. If you are an importer, please ask your broker to contact us. We do not onboard importers directly — all services are delivered through your licensed customs broker.

The Quick Estimator provides a rough range based on industry averages. Actual refund amounts depend on your specific entry data — HTS classifications, duty amounts paid, liquidation status, and the exact dates. For a precise assessment, use our Demo Analysis tool with your ES-003 report, or contact us for a free portfolio review.